protogell Casino & Sportsbook Data Care

This page describes what we collect when you use protogell and how we keep that data protected under applicable privacy law. We operate our platform in jurisdictions where our service is permitted by local regulation.

Our approach to your information is straightforward: we collect only what we need to verify your account, process your payments, and comply with anti-money-laundering obligations. We do not sell your data to third parties, and we keep it encrypted and access-controlled across our servers.

If you have questions about how we handle your personal information, our customer support team is available during business hours via email and live chat on protogell's account dashboard.

What We Collect on protogell

We collect your name, date of birth, email address, and phone number during account registration. These details are mandatory for us to verify your identity and set up your login credentials.

When you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer (mobile banking, local payment, online payment, e-wallet), we receive transaction records that include your payment method identifier, the amount, and the timestamp. We store these records to reconcile deposits and to detect fraud.

KYC documents are stored securely

We require government-issued ID (national ID, passport, or driver's license) and a selfie during Know Your Customer verification. These are encrypted and held on segregated servers.

Your activity on protogell—game history, betting records, live-casino sessions, and withdrawal requests—is logged for compliance with local gaming regulations and to help us detect unusual account behaviour. We also track your IP address and device type when you log in.

How We Use Your Data

We use your personal information for five main purposes:

Account verification: We confirm your identity during registration and when you request large withdrawals.
Payment processing: We send your deposit and withdrawal instructions to our payment processors and banks.
Fraud and compliance: We scan transactions against anti-money-laundering watchlists and flag suspicious patterns.
Customer support: We review your account history to resolve disputes, recover lost credentials, and answer questions.
Legal obligations: We retain records to comply with gaming licenses and tax authorities in jurisdictions where we operate.

We do not use your email or phone number for marketing without your consent. If you opt in to notifications on protogell, we may send you alerts about upcoming tournaments (e.g., Liga 1 or Piala AFF coverage), maintenance windows, or account security changes. You can disable these in your notification settings at any time.

Third Parties and Data Sharing

Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, and our banking partners local payment, online payment, e-wallet, mobile banking) receive your transaction data to complete deposits and withdrawals. We share only what is necessary for each transaction.

Our anti-fraud and KYC vendors may receive your name, ID number, and selfie to verify your identity. We contractually require them to delete your data after verification is complete, typically within 30 days.

We may disclose your account information to law enforcement or gaming regulators if required by subpoena or applicable law. We also share anonymized and aggregated data (e.g., "players in Jakarta accessed protogell 50,000 times during Idul Fitri") with our business partners for analytics; this data cannot identify you personally.

Data processor: A vendor we contract to handle specific tasks (e.g., payment settlement, ID verification) on our behalf.
Data controller: protogell; we decide what data to collect and how long to keep it.
Subpoena: A legal order from a court or regulator requiring us to hand over specific account or transaction records.

Your Rights and protogell's Commitments

You may request a copy of all personal data we hold about you by emailing our support team. We will provide it in a portable, machine-readable format within 14 business days. You may also request we correct inaccurate information or delete data we no longer need, unless we are obliged by law to retain it (e.g., anti-money-laundering records must be kept for seven years in most jurisdictions).

If you believe our handling of your data violates applicable privacy law, you have the right to lodge a complaint with your local data protection authority. We encourage you to contact us first so we can address your concern.

We encrypt all data in transit (using HTTPS) and at rest (using AES-256 or equivalent). Our servers may be located outside your country; by using protogell, you consent to this cross-border transfer. We apply the same security standards regardless of server location.

We retain your data for as long as your account is active plus a grace period of two years after closure. Exception: transaction records tied to deposits and withdrawals are kept for seven years to satisfy gaming and tax compliance. KYC documents are deleted one year after verification if no longer needed.

Contact Us About Your Data

If you have a question about your privacy or want to exercise your data rights, you can reach our support team during business hours (Monday–Sunday, 9 AM–11 PM local time) via the live chat widget in your protogell account dashboard or email us at [email protected].

This privacy policy was last updated on the date shown in your account settings. We may revise it from time to time to reflect changes in our data practices or applicable law. We will notify you of material changes by email or by posting a notice on protogell's website at least 30 days before the new policy takes effect.